What defines non-programmed decisions?

Non-programmed decisions are characterized by their focus on addressing new or nonroutine problems that do not have established solutions. This type of decision-making is essential in situations where managers face unique challenges requiring creative problem-solving and critical thinking, as past experiences or standard procedures may not apply.

These decisions are in contrast to programmed decisions, which rely on established rules or procedures to solve recurring problems. Non-programmed decisions typically require a more dynamic approach, incorporating various factors such as the specific context, available information, and potential risks involved, thereby leading to tailored solutions that fit the unique circumstances of the situation. This emphasizes the importance of flexibility and innovation in management practices when dealing with unpredictable scenarios.